The services portfolio of Open Netlabs is based upon extensive knowledge of fundamental Internet technology and architecture. We offer software support on NSD, Unbound and OpenDNSSEC to organisations that use these software packages in mission critical environments.

Technical support is offered at various levels, ranging from a 24/7 SLA to best effort. Immediate security updates and bug fixes are an indispensable element in any business where DNS has an essential role. Open Netlabs offers you direct access to highly skilled developers and technical specialists with years of experience in DNS and DNSSEC.

Purchasing the services of Open Netlabs also means direct support to the research and development activities of NLnet Labs. This support helps us in developing a long term sustainable business model, backing the continuity of NLnet Labs and assuring that its contribution to the international Internet community can be continued for years to come.

Through our Service Level Agreements you can assure your organisation of support for NSD, Unbound and OpenDNSSEC. We have various service levels available to suit your needs. 

 
Gold
Silver
Bronze
Support & Contact Hours
24/7
Business Hours
09.00-18.00
Business Hours
09.00-18.00
Security Alerts & Patches
Highest Priority
Highest Priority
Best Effort
Direct Phone Access
Yes
Yes
No
Response Time
4 hours
12 hours
Best Effort
Email / Slack Support
Yes
Yes
Yes
 

Please contact us for pricing and details.